Limited Return Policy
At Joker Party Supply, all sales are considered final, as we operate as a wholesale distributor. However, we do allow returns under the following limited conditions:
Return Eligibility:
- Items must be new, unused, unopened, and undamaged.
- Return requests must be made within 7 calendar days of the delivery date.
- Returns must be postmarked within 7 days of delivery to qualify.
- A 20% restocking fee will be applied to all approved returns.
- Refunds will be issued as a store credit code redeemable on future purchases at JokerPartySupply.com
- Original shipping charges are non-refundable.
- Customers are responsible for return shipping costs.
- All returned merchandise must be in resellable condition.
- We reserve the right to discard or reject items that were not purchased from Joker Party Supply.
No-Returnable Items:
- Helium or other gases (even if unused)
- Custom orders
- Seasonal merchandise
- Closeout or clearance items
If Order Is Missing Or Damage:
If you receive the wrong item or if merchandise is missing or damage from your order, please contact us within 2 business days of delivery. If the error is ours, we will correct it with either a replacement shipment or store credit.