Store Policies
Free Shipping Policy (U.S. Orders $299+)
Who qualifies
- Free Economy/Ground shipping on orders with a cart subtotal of $299 or more (after discounts, before tax & shipping).
- Ship-to address must be within the contiguous United States (48 states).
Not eligible
- Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO/DPO, and all other U.S. territories or island destinations.
- Oversized/overweight items or items requiring special handling may be excluded or incur a surcharge (e.g., helium tanks, large frames/stands/bases). If excluded, it will be noted on the product page.
How it works
- The free-shipping threshold is calculated on your final cart subtotal after discounts.
- If an order is partially canceled/returned and the kept items fall below $299, we may deduct our original shipping cost from the refund.
- Applies to one shipment to a single U.S. address. Split shipments do not qualify.
- Typical delivery window for Economy/Ground is 3–7 business days after 1–2 business days of processing (peak seasons may vary).
- Cannot be combined with other shipping promotions unless stated.
International & territories
-
We currently do not offer free shipping outside the contiguous U.S. or to islands/territories listed above.
Changes
-
We reserve the right to modify or end this offer at any time.
SHIPPED ORDERS - GENERAL POLICIES
Joker Party Supply
- Orders placed by 1:00 PM PST, Monday through Friday, will be shipped the same day based on the shipping speed selected at checkout. Orders placed after 1:00 PM PST will ship the next business day. Additional processing time may be required for specials or bulk orders. For details, please Contact Us.
- Certain licensed products are available for shipment within the USA only. Any licensed items in orders destined outside the United States and territories will be removed, and the customer will be notified.
- If an item is out of stock, our Customer Service team will inform you, and the item will be removed from your order.
-
Joker Party Supply does not ship on weekends, or holidays.
Questions about shipping? Contact Us directly for assistance.
PICKUP POLICY
Joker Party Supply offers in-store pickup for customers who prefer to collect their orders instead of shipping.
- Pickup Location: 1610 E Olympic Blvd, Los Angele, CA 90021.
- Pickup Hours: Monday through Friday, 8 AM - 3:00 PM PST. Saturday pickups are available by appointment only.
- Processing Time: Orders placed before 1:00 PM PST will be ready for pickup the same day. Orders placed after 1:00 PM PST will be available for pickup the next business day.
- Notification: You will receive an email or text confirmation when your order is ready for pickup.
- Identification Required: Please bring a valid photo ID and your order confirmation number when picking up your order.
- Authorized Pickup: If someone else is picking up your order, they must present the order confirmation and a valid ID.
- Pickup Window: Orders must be picked up within 7 days of receiving your confirmation. If not picked up within this period, your order may be canceled, and store credit will be issued minus a 10% restocking fee.
- No Modifications at Pickup: Orders cannot be modified or changed once they are processed for pickup.
If you have any questions or need to make special arrangements, please Contact our support team.
SHIPPING TIME FRAME POLICY
- Shipping refunds are not available for any service selected, even if delivery is delayed.
- Shipping transit times are estimates and may vary. Delivery may take 1-2 days longer than usual, particularly during high-demand periods.
- For time-sensitive deliveries, we recommend selecting 2nd Day or Overnight shipping services for the best results.
SHIPPED ORDERS - LIMITED RETURN POLICY
At Joker Party Supply, most sales are final. However, we accept returns for new, unused, unopened, and undamaged merchandise within 7 calendar days of the package delivery date.
- Returns must be postmarked by the 7th day after delivery and are subject to a 20% restocking fee. Refunds will be issued as an online store credit for future purchases.
- A valid Return Authorization Number is required for all returns. Unauthorized returns will not be accepted.
- Returns are processed within 48-72 hours of receiving the returned product.
- Original shipping costs are non-refundable.
- Customers are responsible for return shipping costs. Returned items must be in resellable condition.
- Joker Party Supply reserves the right to discard items not purchased from our store.
We do not accept returns for the following items:
- Unused helium or other gases
- Custom orders
- Seasonal or closeout items
- Edible products
If you receive the wrong product or an incomplete shipment, please contact us within 2 days of receipt. If we made an error, we will correct it by issuing a replacement or an online store credit.
To request a return, Contact us directly for assistance.
LOST PACKAGES OR MISSING ITEMS
At Joker Party Supply, we take great care to pick, process, and ship your order with your chosen carrier. However, there are instances beyond our control where a package may be lost in transit or items may go missing.
For approved claims of lost packages or missing items, we offer the following resolution options:
- RE-SHIP: If the products are available, we can re-ship your order.
- CREDIT: Alternatively, we can issue an online credit code for the full value of your order. This code does not expire and can be used for any future order or combination of orders.
If you experience a lost package or missing items, please Contact us directly for assistance.
GENERAL DELIVERY TERMS
ORDER CANCELLATION
Before placing your order, please carefully review all details, including:
- Items selected and their quantities
- Shipping address
- Prices and estimated delivery time frames
At Joker Party Supply, we strive to ship orders as quickly as possible. To ensure efficiency, our system automatically processes orders immediately upon submission. For this reason, orders cannot be canceled, modified, or exchanged once submitted and prior to shipping.
If an error is made, you will need to accept the package and, if eligible under our return policy, request a Return Authorization to return the package for an online store credit. Please double-check all information before completing your purchase to avoid any issues.
Orders refused at delivery will incur the following fees:
- Return shipping fees
- Original shipping costs
- A 20% restocking fee
Thank you for understanding and for choosing Joker Party Supply for your balloon and party needs!
DEFECTIVE MERCHANDISE
Joker Party Supply is committed to providing the highest quality balloons and party supplies. We partner with trusted manufacturers and brands to ensure you receive exceptional products.
If you receive a defective item, please file a claim within 7 calendar days of the package delivery date Contact Us. Claims are reviewed and processed within 48-72 hours.
We are happy to replace defective items or issue an online store credit for their value. Please note that claims for balloons that are punctured, cut, or popped due to over-inflation cannot be honored.
Thank you for allowing us to serve your balloon and party supply needs!